MOH volume doesn't change

[sposte]

CCM version 4.1:

MOH source is .wav file on subscriber

I've changed the MOH db level to -48 (the lowest setting) and restarted the MOH service on both subscribers.

The volume stays the same.

Any ideas?

thanks,

Scott

[Rob Huffman]

Hi Scott,

I have never tried this, but I was reading up on it recently thinking of doing a change. I came across this note;

"Changes to this parameter only affect audio files that are processed after the change occurs."

From this tech note;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00805997bc.shtml

So, my take on this was that you would need to take the original file and add it to the MOH "Drop files here" over again. Then it would take effect.

Hope this helps!

Rob

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