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New Member

MOH working internally fine but not externally CCM 6.1

Hi,

Using CCM 6.1.1.2000-3

MOH is configured using multicast and working fine internally, but not working externally.

MOH server is set to increment on IP and have increased max hops from 2 to 4.

Music is fine internally but not externally just get silence.

Any input would be appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Silver

Re: MOH working internally fine but not externally CCM 6.1

Under the GW port configuration i.e. PRI in CallManager you need to apply the MRGL under Media Resrouce Group List, and then reset the GW.

Also, add "ccm-manager music-on-hold" on the GW.

Chris

4 REPLIES
Hall of Fame Super Silver

Re: MOH working internally fine but not externally CCM 6.1

Is the voice gateway on the same subnet as the CM server? If not you need to enable pim routing on all netwroks that need to participate in multicast routing.

Also ensure you apply MRGL explicitely on the GW rather than just device pool.

HTH,

Chris

New Member

Re: MOH working internally fine but not externally CCM 6.1

Hey Chris,

Gateways is on same subnet as subscriber, pim routing is enabled on all voice vlans.

Not sure about your second point the voice servers have been set int Media Resouce Group.

How do you set the MRGL on the gateway (gateways are MGCP)

Thanks

Hall of Fame Super Silver

Re: MOH working internally fine but not externally CCM 6.1

Under the GW port configuration i.e. PRI in CallManager you need to apply the MRGL under Media Resrouce Group List, and then reset the GW.

Also, add "ccm-manager music-on-hold" on the GW.

Chris

New Member

Re: MOH working internally fine but not externally CCM 6.1

Chris, disregard my last query found it was right infront of me ; )

Cheers

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