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Monitor-Buttons with CCM 4.2

Hi,

on CCME, I can configure "Monitor"-Buttons, that means a speeddial-button that also gets lit when the line is in use.

Is it possible to achieve the same on a CCM 4.2 system?

Regards

J?rg

1 REPLY
Hall of Fame Super Red

Re: Monitor-Buttons with CCM 4.2

Hi Joerg,

The feature you need DSS/BLF is available in CCM 5.x (and later). Unfotunately, not in any earlier versions of CCM. So you have the either/or choice that you have seen. Either configure the Button as a Shared Line (to see the status) or as a Speeddial for quick Transfers :(

In CCM 5.x this is a traditional BLF (Busy Lamp Field) which is used to monitor On/Off Hook, Busy/Idle conditions on users phones, as well as having a Speeddial functionality for fast dialing and Transfers.These keys can't be used to answer actual calls.

Cisco Unified CallManager Speed Dial Presence

Cisco Unified CallManager supports the ability for a speed dial to have presence capabilities via a busy lamp field (BLF) speed dial. BLF speed dials work as both a speed dial and a presence indicator.Only the system administrator can configure a BLF speed dial; a system user is not allowed to configure a BLF speed dial.

States are:

Idle

Busy

Unknown

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_guide_chapter09186a008070bc02.html#wp1070507

This differs from the "Old" Shared line appearance setups in the CCM 3.X and 4.X trains.

Hope this helps!

Rob

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