Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Bronze

Monitor Calls

What is the cheapest and easiest way to listen in on a phone call from another phone? We have a telerecruitment facility and the supervisors would like the ability to listen in on calls being made for training purposes.

5 REPLIES

Re: Monitor Calls

Mike,

You can certainly do this with CRS, but you might not need all of the capabilities in this product. Another option is IPcelerate's IPmonitor. Take a look at the following link.

http://www.ipcelerate.com/ipmonitor.html

Hope this helps.

Brandon

Bronze

Re: Monitor Calls

Can you point me in the direction of where I can find the documentation on how to do this with CRS? Thanks!

Re: Monitor Calls

Mike,

You will need a version of CRS that supports monitoring. For example, UCCE/IPCC Express Standard versions do not support monitoring. Beyond that, you will need to install this feature on your CRS server as indicated in the following document:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_0/installation/for_crs/404/crs404ig.pdf

You will also need to configure your network to support monitoring. See the following document:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801a62a8.shtml

Hope this helps.

Brandon

Bronze

Re: Monitor Calls

Any chance it works with CRA 3.5(3)?

Re: Monitor Calls

Yes, it does. The following document references monitoring with 3.x.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801a62a8.shtml

Hope this helps.

Brandon

221
Views
5
Helpful
5
Replies
CreatePlease to create content