we have call manager 8.6 version integrated with UCCE 9.x setup.
the issue is call lands on one queue in UCCE and agents transfer to another queue through CTI Route point in call manager and some times user says call transfer to another queue fails. user do manual transfer.
I think we need to monitor MTP availability for the failed transfer,
can any one tell how we monitor MTP availlability for the failed calls.
which are ways available to monitor the MTP availability n a better way,
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...