Monitoring sahred line Attentant Console 10

[jlcembellin]

I have two or more ip phones with the same DN. How can I monitor all devices whit the same DN in attendant console?

Regards

[tonyperla]

Hello,

By monitoring via the Attendant Console are you referring to BLF or presence status?  Are you using Standard or the Advanced version?  The console will pull in the phones that are listed in CUCM by default, if you have multiple phones with the same DN then you can really only monitor the DN activity and not the actual physical phone.

Hope this helps

Tony

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[jlcembellin]

Than for your answer Tony. To clarify the issue:

AC in Callmanager 7.1.

There is an user associated with an IP communicator, the same user is also associated with an extension mobility device profile, same extension in both.

If the ip communicator is open and EM profile not logged: The attendant see correctly the user status.

If the ip communicator is closed and EM profile logged in an hardware phone: The attendant see correctly the status.

The changes of devices are reflected immediately.

AC 10 Advanced

The same user associated with an IP communicator and an EM profile.

When the user changes his device (ip comunicator or EM profile) the change is not reflected in AC. When the user stop using the ip comm and use the em profile the AC shows unknow status (phone with red cross). There is the possibility so select manually the device in contact details, done this shows correctly the status, but if the user change the device it is necessary change again manually the device to monitor in AC.

It seems AC does not update dynamically the device to monitor.