By monitoring via the Attendant Console are you referring to BLF or presence status? Are you using Standard or the Advanced version? The console will pull in the phones that are listed in CUCM by default, if you have multiple phones with the same DN then you can really only monitor the DN activity and not the actual physical phone.
There is an user associated with an IP communicator, the same user is also associated with an extension mobility device profile, same extension in both.
If the ip communicator is open and EM profile not logged: The attendant see correctly the user status.
If the ip communicator is closed and EM profile logged in an hardware phone: The attendant see correctly the status.
The changes of devices are reflected immediately.
AC 10 Advanced
The same user associated with an IP communicator and an EM profile.
When the user changes his device (ip comunicator or EM profile) the change is not reflected in AC. When the user stop using the ip comm and use the em profile the AC shows unknow status (phone with red cross). There is the possibility so select manually the device in contact details, done this shows correctly the status, but if the user change the device it is necessary change again manually the device to monitor in AC.
It seems AC does not update dynamically the device to monitor.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...