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New Member

Monitoring status of SIP Trunks

My client wants to monitor status of sip trunks.

I know with CUCM version 8.5 we have capability to turn on Option Ping on CUCM. I just wanted to see if we can generate Alarms and send email as soon as CUCM is unable to reach a perticular Destination of SIP trunk.

as Per this doc.

I have enabled the Ping Options under Sip Profiles of the trunks we want to monitor, however not sure where we can specify email address to send email?


Monitoring status of SIP Trunks

Hello Aditya

Good Question - Read the same doc carefully ...

"The Cisco Unified Communications Manager captures and logs all SIP message

activities, which comprise the incoming and outgoing calls or sessions that

pass through the Cisco Unified Communications Manager. The Cisco Unified

Communications Manager stores the messages on a per-transaction basis in a

new Call Log file, which can be downloaded through Real Time Monitoring Tool

(RTMT) for post-processing activity."

It says downloadable - Therefore We can't send the ping options alarm over an email.

Here is where you can find these messages though :



Sys Log

Event Log

Hope this helps!


Karthik Sivaram

New Member

Monitoring status of SIP Trunks

Thanks for the response Karthik,

Is there any way to monitor Trunks from Call manager and generate an alarm whenever destination device is unreachable? in newer versions of CUCM, or using third party software?

Monitoring status of SIP Trunks

Yes Go to RTMT....

Performance >> Trunk Activity >> SIP Trunk: Call in Progress // Call

Completed// Call attempted

The above counters will give you information on the trunk activity .

Hope this helps!


Karthik Sivaram

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