Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

Monitoring who is in a hunt group with extension mobility users

Hi There,

Is there a way to monitor who is logged into a hunt group, I am having problems with users logging out of extension mobility but not logging out of the hunt group.

It appears that they stay logged into the hunt group and calls appear to go to that users extension even though they are not logged into a phone with extension mobility.

Thanks,

Staffiord

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Re: Monitoring who is in a hunt group with extension mobility us

The huntgroup logout button is device based. This means that if a user presses the logout button the device will be logged out of the huntgroup instead of the line.

To monitor the phones/devices which are logged into a huntgroup there is now way, not even with RTMT to monitor this. (Cisco feature request ;-)

you can use the following query via SSH on the UCM

run sql select * from devicehlogdynamic

this will show you if the flag for a specific device is set to "t" or "f". t means logged in, f means logged off

use a join to get the correct information together.

1 REPLY
New Member

Re: Monitoring who is in a hunt group with extension mobility us

The huntgroup logout button is device based. This means that if a user presses the logout button the device will be logged out of the huntgroup instead of the line.

To monitor the phones/devices which are logged into a huntgroup there is now way, not even with RTMT to monitor this. (Cisco feature request ;-)

you can use the following query via SSH on the UCM

run sql select * from devicehlogdynamic

this will show you if the flag for a specific device is set to "t" or "f". t means logged in, f means logged off

use a join to get the correct information together.

1008
Views
0
Helpful
1
Replies
CreatePlease to create content