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New Member

MPE 2.1 - Mail Issues / Downgrade ?

Hi all and thanks on advanced for trying to help me with these issues.

We upgraded from to and now we are having problems with emails not going out when scheduling a meeting.

Also after the upgrade i cant acess to the SMTP Server Configuration from web Administration cause gives me a error

( System Configuration>>E-Mail Service Administration>> SMTP Server Configuration)

Sorry, could not process your request, please try again later!

I have already made mpx_restart , reboot to server and the error still happenning.

I have alreay test the SMTP Server via telnet and it is working porperly,

Another question that i have for you , is it possible to make a downgrade to the previous version the ha ve installed, in this case ! I thinking doing this in order to workround the question od the email notifications !

If it is possible to di that what is the procedure ?

Many thanks


New Member

Re: MPE 2.1 - Mail Issues / Downgrade ?

I think you are running into bug CSCsx52920.  Can you do the following to  workaround the issue:

1) Check this file, you should see that  is in clear text:
2) Edit the file, delete the password (leave it blank )
3) Restart MPX services: 'mpx_sys restart'
4) From the web admin --> E-Mail Service Administration --> SMTP Server Configuration add back the password.
5) Verify that now the file rcms-conf.xml has the password encrypted. Notification should now work.
Further Problem Description:
Prior to MPE v2.1, the SMTP server password in the rcms-conf.xml was in clear text. With 2.1 is now encoded.