Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

Multicast MOH and UCCX / CTI Ports

I was just informed that Cisco does not support Multicast MOH and CTI. Has anyone else ran into this? I'm having weird stuff happen in our call center where MOH bleeds into calls ... this didn't happen until we implemented UCCX. Also, I can't get Multicast and Unicast audio sources to work on the same MOH server ...

2 REPLIES
Super Bronze

Re: Multicast MOH and UCCX / CTI Ports

Hi

I've had no problems running mcast MOH.

Also had no problems mixing mcast/ucast - basically you need to enable mcast on the servers/sources, and then create two MRG/MRGL setups (one mcast enabled, one not, but containing the same resources). Assign whichever to whichever.

What exactly do you mean when you say 'mcast MOH and CTI'?

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Re: Multicast MOH and UCCX / CTI Ports

Also make sure your network is multicast enabled for multicast to work.

504
Views
0
Helpful
2
Replies
CreatePlease to create content