The Cisco Unified Business Attendant Console is ordered on a per-operator client basis. A maximum of six operator clients are supported per Cisco Unified Communications Manager cluster.
Support for **three queues with prioritization
You can configure queue names per customer need, and you can prioritize calls from one queue and answer them before answering calls from other queues.
Queue operator views
Operators can view all calls within a queue or view all calls within all three queues. If they see that many calls are in queue, they know that they need to quickly process callers. If there are few calls in queue, they can spend more time with each caller to provide a higher level of customer service.
The Cisco Unified Department Attendant Console is an operator attendant console designed specially for departmental use with Cisco Unified Communications Manager (Figure 1). This application supports a maximum of 150 IP phones and two operator clients per department.
The Cisco Unified Department Attendant Console can be installed to a dedicated hardware server or loaded onto a desktop PC. If the dedicated hardware server approach is used, up to five departments, each with 150 IP phones and two operator clients, can be supported with a single PC server.
The Cisco Unified Enterprise Attendant Console is a feature-rich and scalable operator attendant console solution that is designed especially for Cisco Unified Communications Manager customers. The console can support up to 25 operator clients.
Support for **50 queues with prioritization
You can configure queue names and priorities per customer needs. You can prioritize and answer calls out of order. For example, a Cisco Unified Communications Manager customer could have a sales queue, a service queue, and a general business queue. Sales calls could be prioritized and answered first, before service or general business calls.
Queue operator views
The operator can view all calls within a queue or view all calls within all queues. If the operator sees many calls in queue, the operator knows that calls need to be processed quickly. If the operator sees only a few calls in queue, then the operator can spend more time with each caller to provide a higher level of customer service. If the operator sees a high-priority caller, the operator can select and answer calls out of queue.
technically, this is possible. However, you should be aware that none of these options support VMware (TAC do not support it currently) - which means that you'd need to run various hardware platforms to achieve this...
Depending on what you're looking to do, Arc Enterprise may be a better alternative cost-wise. You also have the Enterprise Attendant Console if you need the scalability
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