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Community Member

multiple incomming calls dispaly

<p>The case is:</p>

<p>Three (3) incomming lines ring at the same time (7060 ip phone, cme 7.0).</p>

<p>Only the first call is displayed.</p>

<p>Is there anyway all three incomming number to be displayed, so the secretary can select the order to answer the calls?</p>

9 REPLIES
Hall of Fame Super Gold

Re: multiple incomming calls dispaly

How you configured the multiple lines ?

Community Member

Re: multiple incomming calls dispaly

Can you be more specific!

Community Member

Re: multiple incomming calls dispaly

Yes, look at my config:

The incomming lines ring fine, but in case more than one incomming calls ring at the same time, the first call called-id is displayed and she has to anser that call so the second caller-id is displayed.

She can make a blind sellection, orange buuton, but is can not make a priority selection based on the incomming number.

 

Hall of Fame Super Gold

Re: multiple incomming calls dispaly

Can you please include the ephone config ?

Community Member

Re: multiple incomming calls dispaly

Yes, Here:

ephone  2

 device-security-mode none

 video

 mac-address 001D.A219.A5FC

 ephone-template 2

 max-calls-per-button 5

 busy-trigger-per-button 3

 username "Secretary"

 fastdial 1 999999999 name xxx

 speed-dial 1 381 label "FAX 381- 1760"

 speed-dial 2 330 label "S.R. 330 -1760"

 speed-dial 4 220 label "Building Door"

 speed-dial 5 *8888 label "TTTTT Mobile"

 speed-dial 6 *9999 label "XXXXX Mobile"

 speed-dial 7 123456789 label "Maria Mobile"

 paging-dn 1

 type 7960 addon 1 7914 2 7914

 button  1:21 7:100 8:102 9:101

 button  10:103 11:104 12:106 13:105

 button  14:107 15:108 16:109 17m30

 button  18m20 19m22 20m32 21m27

 button  24m31 25m25 27m51

Hall of Fame Super Gold

Re: multiple incomming calls dispaly

Hi, what happens if you use the rocket (up/down) button when multiple calls are ringing ?

Note you can configure BACD/AA so that calls are automatically answered and put in queue. Then if you configure an ephone-hunt to take them, it will show you how many you have in queues.

 

Community Member

Re: multiple incomming calls dispaly

No, we need to know the caller to give priority, which call should we answer first and which call must wait.

In case that is not possible, is there anyway to supress the dispayed incomming call?

Hall of Fame Super Gold

Re: multiple incomming calls dispaly

There is no way. What I was suggest is that when there are multiple calls ringing, you press the the rocker button and that will show the calling numbers. I'm not sure if that will work, it doesn't on on the IPCP.

Community Member

Re: multiple incomming calls dispaly

No cme doesn't support that.

Any other suggestions?

I believe it is an important issue.

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