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New Member

Multiple line missed call list -- which line??

Have a 7940 and 7960 series phones with CUCM 7.1.5 

If a user has multiple extensions, ie Line 1 Primary AAAA,  Line 2 BBBB

When they receive and miss a call on either line, it increments the missed call count.  Not an issue with that.

When they go into the Missed Calls Directory, it lists all the missed calls, but not what line they came in on.

I heard this may be a firmware issue/upgrade on the phone itself, but not sure.  Is there a way to get this to differentiate so the user knows what call was missed on what line.  FW version on phones are 8.1(2.0)

Thanksin advance,

Gene

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Multiple line missed call list -- which line??

Hi Gene,

This info is not available if using a 7940/7960 sadly. If you upgraded to something like a 7962/65 then yes there is a line in the Missed Calls entry that shows which of the Lines on the phone the call was intended for. As well as the Details softkey which has all the info.

For example a 7962 has the following;

Line 1 - 6007

Line 2 - 5126

Line 3 - 7001

Line 4 - 5555

When a call comes in for 5126 and is Missed, the Missed calls Info would show the Time the call came in as well as "On 5126" at the bottom of the display.

There was a bug/enhancement for the 7940/60's that was never fixed (notice the "super" workaround" );

CSCdt61023 - Missed/Received calls should indicate which line the call was on

Description

Symptom:
The Missed Calls and Received Calls directories on the 7960 and 7940 IP
phones do not indicate which line the call was missed or received on.
Condition:
This can be an important distinction when there are multiple lines on
the same phone for different purposes. For example, a receptionist may
have a personal line and a shared line with a manager. The receptionist
will see all the missed/received calls on both their own personal line as
well as the manager's line and will not know whether a call-back should be
made or not.


Workaround:
None. Don't call back.

1st Found-in:                          (7)

3.0(8), 3.1, 3.2, 3.3, 6.0

7.1(2), 7.2(2)

Status:

Terminated

Last Modified:

Sep 30,2011

Product:

Cisco Unified IP Phone 7900 Series

Platform:

Dependent

Severity:

6 - enhancement

Customer Reported:                          (24)

Cheers!

Rob

2 REPLIES
Hall of Fame Super Red

Multiple line missed call list -- which line??

Hi Gene,

This info is not available if using a 7940/7960 sadly. If you upgraded to something like a 7962/65 then yes there is a line in the Missed Calls entry that shows which of the Lines on the phone the call was intended for. As well as the Details softkey which has all the info.

For example a 7962 has the following;

Line 1 - 6007

Line 2 - 5126

Line 3 - 7001

Line 4 - 5555

When a call comes in for 5126 and is Missed, the Missed calls Info would show the Time the call came in as well as "On 5126" at the bottom of the display.

There was a bug/enhancement for the 7940/60's that was never fixed (notice the "super" workaround" );

CSCdt61023 - Missed/Received calls should indicate which line the call was on

Description

Symptom:
The Missed Calls and Received Calls directories on the 7960 and 7940 IP
phones do not indicate which line the call was missed or received on.
Condition:
This can be an important distinction when there are multiple lines on
the same phone for different purposes. For example, a receptionist may
have a personal line and a shared line with a manager. The receptionist
will see all the missed/received calls on both their own personal line as
well as the manager's line and will not know whether a call-back should be
made or not.


Workaround:
None. Don't call back.

1st Found-in:                          (7)

3.0(8), 3.1, 3.2, 3.3, 6.0

7.1(2), 7.2(2)

Status:

Terminated

Last Modified:

Sep 30,2011

Product:

Cisco Unified IP Phone 7900 Series

Platform:

Dependent

Severity:

6 - enhancement

Customer Reported:                          (24)

Cheers!

Rob

New Member

Multiple line missed call list -- which line??

Thank You!!

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