multiple lines on softphone?

[lukeprimm]

Ive got a user that is requesting a second line on her softphone so she can do conferencing and call maerge (sorry for the terminology).  Do I just add a second line on the phone and not add a DN to it?  Thanks

[Chris Deren]

What softphone (IP Communicator, Jabber, CUCILync, WebEX connect, etc) are you using with what system (CUCM, CME, UC500, etc)?

By the way you do not need another line to perform transfers/conference as Cisco allows you to manage multiple calls on a single line.

Chris

[lukeprimm]

THanks Chris, sorry.

IP Communicator with CM 7.1.5 on the backend.  Hmm, Ive tried doing call merge on our softphone and I never have been successful.  I attributed it having a single line softphone. 

[Chris Deren]

How are you attempting to merge calls?  Are you using Join feature?

What is max number of calls set to on the line?

Chris

[CSCO11256353]

Yes, you can create a second line, which will work as the transfer key with our assign a DN to it..

HTH

[Chris Deren]

How is building a second line going to serve as transfer key?

Chris

[CSCO11256353]

[CSCO11256353]

instead of using the button on the bottom, user can tranasfer call via the line button.

[Chris Deren]

Right, it is not a line it is a feature key where you designate a line button to be a transfer feature.  Sure you can do that, but that is no different from using the softkey as far as functionality goes and I do not beleive that is what was asked.

Either way good post!

Chris

[Rob Huffman]

Hi Luke,

It's possible that the actual problem for this user being able to access Conference or Join

is related to;

IP Communicator having "Optimize for Low Bandwidth" checked.

This will force the IP Communicator to use G729 which may not work with your Software

Conference Bridges

IP Communicator > Preferences > Audio > Optimize for Low Bandwidth (uncheck)

Cheers!

Rob