You may have to do some custom XML + HTTP triggers to get this information show up on the phone. I will see if i can find this script for you. That is one option. Without using some third party software, i doubt if you can customize CAD to show all 4 queues.
HEre is the script. The basic idea of how this script works is that you create a http trigger (remember you will need IPCC Premium for this). When you browse to the URL for the http trigger, it will trigger a script that stores all the stats such as Number of contacts waiting in each queue and then populate that information on an xml file. The phone will need to point to a Cisco ip phone service which outputs the above xml file generated and show it on the phone.
PS: please remember to rate posts! Also, I got this script from somebody who posted it in this forum. So credit goes to him!!
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