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Multiple rings when checking voicemail

When we press the message button on our phones to check voicemail it rings twice before voicemail picks up.  Before when the message button was press the voicemail prompt came up immediately.  Actually, 8 times out of 10 it rings twice now (the other 2 times are immediate). Does anyone know what could cause this delay?  We are on CUCM 6.1 and Unity Connection 1.2.

Thanks

1 REPLY
Cisco Employee

Re: Multiple rings when checking voicemail

You may wish to check the port status monitor on the UC 1.2 server... it's possible some of the voicemail ports may have become locked up.   It might also be worth checking the compatibility with the various versions of CUCM and upgrading to TSP version 8.3(1) if you haven't already.   Have you tried rebooting the UC 1.2 server?

Please keep in mind that Unity Connection 1.2 is now a very old product and will no longer even be supported from March next year.

Kind regards,

Craig

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