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Community Member

Music in call manager

how i can change the music in call manager 4.1, that i listen when i put in hope to any person.

How much is the time maximum that can have the song?.

Which is the file format of the song?

6 REPLIES
Cisco Employee

Re: Music in call manager

you change it on the line, device, device pool or enterprise parameters. that order in preference.

if you're adding a new MOH then thru the MOH options add a new source

it can be an MP3 or WAV, it'll be translated to the right format for CCM

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi

Re: Music in call manager

Hello,

You may find this link helpful:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_1_3/ccmfeat/fsmoh.html

Hope that helped, if so please rate.

Community Member

Re: Music in call manager

When i select:

Service > media resource > music on hold audio source and i select the actual file music, i can see the following information:

imput file name:

---------------

filemusic.ulaw.wav

ouput file list:

---------------

filemusic.ulaw.wav

filemusic.alaw.wav

filemusic.g729.wav

filemusic.wb.wav

i need to replace filemusic.wav and to maintain the same name "filemusic.wav"

I can copy the filemusic.wav and replace, but how i can replace the 4 output file.

How big may be the file "filemusic.wav"?

Cisco Employee

Re: Music in call manager

those files are created by the MOH translator, you do not provide those. only the original input file

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: Music in call manager

I read this:

"If the audio translator translates audio source files on the same server as the

Cisco CallManager, serious problems may occur. The audio translator tries to use

all available CPU time, and Cisco CallManager may experience errors or

slowdowns. Make sure that audio translation never takes place on an active

Cisco CallManager."

How i can do the translation without have problem of services?

Cisco Employee

Re: Music in call manager

simple, do it afterhours

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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