cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
209
Views
0
Helpful
1
Replies

Music on hold issue

Pete720
Level 1
Level 1

Hi everyone,

 I am working on a voip class project. I configure the Music on Hold for branch and HQ phones.

When I call from " A" HQ phone to "B" HQ phone and put the call on hold, "B" can hear the music. 

When I call from branch phone to HQ phone and put the call on hold, HQ phone can hear the music.

But When I call from "A"branch phone to "B" phone and put the call on hold, the "B" branch phone cannot hear the music. It just goes to silent.

Also when i call from "A" HQ phone to "B" branch phone and put the call on hold, the "B" branch phone cannot hear the music.

I dont know why Branch office phones cannot hear Music. It only seems to be working in HQ phones.

Any help is greatly appreciated!

 

1 Reply 1

Jaime Valencia
Cisco Employee
Cisco Employee

Check your MRGLs and make sure the MOH files have been uploaded to all MOH servers.

HTH

java

if this helps, please rate
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: