Music On Hold Partially worked- i gave up

[Mohammed Al-odhari]

Hi all,

i`m using cisco cucm-BE with mgcp protocol with the gateways,

When someone called form the pstn to the cucm and after he hear the autoattendant:

the    MOH only works when i press 0 (the operator) and when i press an    internal extension i hear a ring back tone and sometimes i hear the MOH  for one second but when i dial 0 i hear the   MOH Normally after "wait  while i transfer your call"

how i can hear the MOH too after i dial the internal extension normally?

the following is done:

-am using unicast MOH

- that media resource is enabled. Media Resource->MoH Server and verify that the run flag is set to YES.

- Restart the Cisco IP Voice Media Stream App service.

- Check if G711,G729 is enabled for MoH in Service Parameters->Call Manager->Cisco IP Voice Media Stream App service.

- the IP Phones or Gateways has assigned the MRGL that include the MOH resource.

thanks

[Tommer Catlin]

Did you upload the wav file to your subscriber and publisher?  The file must be uploaded to each server.

[Mohammed Al-odhari]

thanks Tommer for replay,

am using CUCM-Bussiness  edition ver 7

yep the wav file is uploaded to the CUCM and it is showing in USE-...... as am not using external MOH server.

Still the issue is there

regards,

[Gabriel Saavedra]

Hi Mohammed,

I guess your autoattendant is a callhandler in the Unity Connection of your BE. Maybe when you dial 0 the transfer type is a supervise transfer, but when you dial an extension I think that is not a supervise transfer, I think that is like a release switch type.

Gabriel

[Mohammed Al-odhari]

Hi Gabriel and thanks for your post.

yep, you may be right but can you guide me how to make/change the internal extension to supervise transfer in the unity..

can you help me as it is been a long time and i can`t solve this issue.

regards,