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Music on Hold playing when ringback in UCCX 9.0.2

Hi all,

My system is UCCX 9.0.2 with CCM 9.1.1

I have a problem, when I dial to exstension  I hear  ringback and music on hold both.

Is it something wrong with script that I made for call flow or with CCM settings.

Tnx

Vadim

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Music on Hold playing when ringback in UCCX 9.0.2

When the AEF script Select Resource step is offering the call to an agent's ACD extension, the caller will hear Network MoH provided by CUCM. Unless the MoH Audio Source is set to a WAV file that includes ringback and music mixed together, this doesn't make sense. Unless, you're just in physical proximity and are hearing the agent phone ring in addition to the MoH being played into the calling phone.

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