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Music On Hold Refuses to Work

I have been trying for weeks to get music on hold to work.  Can someone please be kind enough to tell me what I am doing wrong?  The Show Flash and the Telephony-Services portion of the running config are below.  Thank you for whatever help you can provide. 

-----------------------------------------------------------------------
__CME_Voice___#show flash
-#- --length-- -----date/time------ path
1     12856458 Nov 7 2011 00:00:20 -04:00 2pacIAin'tMadAtChaInstru.wav
2     35441852 Nov 6 2011 06:57:22 -04:00 c2801-ipvoicek9-mz.124-15.XY5.bin

15585280 bytes available (48300032 bytes used)

__CME_Voice___#
-----------------------------------------------------------------------
telephony-service
load 7910 P00405000700
load 7960-7940 P0030702T023
max-ephones 30
max-dn 100
ip source-address 172.16.1.1 port 2000
system message CISCO ROCKS !!!!
max-conferences 4 gain -6
moh 2pacIAin'tMadAtChaInstru.wav
web admin system name Batman
dn-webedit
time-webedit
transfer-system full-consult
directory entry 1 5005 name Fax Hallway
create cnf-files version-stamp 7960 Nov 11 2011 16:58:01
!
!
ephone-dn  1  dual-line
number 1001
pickup-group 1101
name Jeff
!
!
ephone-dn  2  dual-line
number 1002
name Mark
!
!
ephone-dn  3  dual-line
number 1003 secondary 3215551003
name Tommy
!
!
ephone-dn  5  dual-line
number 1005
name Tommy
!
!
ephone-dn  6  dual-line
number 1006
name Erick
!
!
ephone-dn  7  dual-line
number 1007
name Chrystal
!
!
ephone-dn  8  dual-line
number 1008
!
!
ephone-dn  10  dual-line
number 1010
name Justin
huntstop channel
no huntstop
!
!
ephone-dn  11  dual-line
number 1010
preference 1
huntstop channel
!
!
ephone-dn  13  dual-line
number 1013
!
!
ephone-dn  14  dual-line
number 1014
!
!
ephone-dn  15  dual-line
number 1015
pickup-group 1101
name Janique
!
!
ephone-dn  21
number 3001
park-slot timeout 90 limit 5
!
!
ephone-dn  22
number 3002
park-slot
!
!
ephone-dn  25  dual-line
number 1025
pickup-group 1101
name Emily
!
!
ephone-dn  30
number A100
intercom A101 label "Manager"
!
!
ephone-dn  31
number A101
intercom A100 label "Assistant"
!
!
ephone-dn  70
number 1070
!
!
ephone-dn  88  dual-line
number 1000
!
!
ephone  1
mac-address 0026.CBBE.91A9
button  1:1 2:2 3:3
!
!
!
ephone  3
mac-address 000A.B756.7E86
button  1f88
!
!
!
ephone  4
mac-address 0014.22B8.965D
button  1:5 2:6
!
!
!
ephone  5
mac-address 0026.B923.C752
button  1:7 2:10
!
!
!
line con 0
exec-timeout 0 0
password cisco
logging synchronous
login
line aux 0
line 66
no activation-character
no exec
transport preferred none
transport input all
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
line vty 0 4
exec-timeout 0 0
logging synchronous
no login
!
scheduler allocate 20000 1000
ntp clock-period 17179890
ntp master
ntp server 130.207.244.240
ntp server 71.40.128.157
end
-------------------------------------------------------------------------

3 REPLIES

Music On Hold Refuses to Work

hi Edward,

Try using the sample audio file instead of  the customized file your using.

If  the sample audio file  works then  the  specs of the customized file need to be checked.

-Karthik

New Member

Music On Hold Refuses to Work

Sir,

Thank you for taking the time to respond. 

Unfortunately, I have no idea what you are talking about.  What is a sample audio file?

I am using the IOS - - > c2801-ipvoicek9-mz.124-15.XY5.bin

I don't think this IOS has a sample audio file.

The .tar files have audio files when they are extracted.

If the image that I am using has a sample audio file, can you kindly tell me how to use it?

Thank you very much for your help.

New Member

Music On Hold Refuses to Work

The most likely problem is that the wav file you have uploaded is not in the correct format.

Convert the wav file to CCITT ulaw (g711ulaw) format.  8khz, 8-bit, mono.  Then try it again.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmemoh.html#wp1010384

Configuring Music on Hold from an Audio File

To configure MOH when you are using a file to supply the audio stream, perform the following steps.

Prerequisites

SIP phones require Cisco Unified CME 4.1 or a later version.

A  music file must be in stored in the router's flash memory. This file  should be in G.711 format. The file can be in .au or .wav file format,  but the file format must contain 8-bit 8-kHz data; for example, ITU-T  A-law or mu-law data format.

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