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Music on Hold volume in 5.1 / 6.0

How can the Music on Hold volume be set in 5.1/6.0?

Thanks!

11 REPLIES

Re: Music on Hold volume in 5.1 / 6.0

There is a service parameter within the Cisco IP Media Streaming Service refered to as the Default MOH Volume Level.

This parameter specifies the dB (volume) level adjustment applied to MOH audio source files when new audio source files are imported. Changes to this parameter ONLY affect audio files that are imported after the change occurs.

Hope this helps.

Regards

Allan.

Hall of Fame Super Red

Re: Music on Hold volume in 5.1 / 6.0

Hi Robert,

Here is an excellent Cisco Tech Note (for earlier CCM Versions but perhaps still applicable);

"Changes to this parameter only affect audio files that are processed after the change occurs."

From this doc;

CallManager Music On Hold Volume Adjustment

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00805997bc.shtml

Hope this helps!

Rob

Community Member

Re: Music on Hold volume in 5.1 / 6.0

Hi,

This is correct for 4.x CCM.

I'm trying to find this setting in CCM 6.0

Thanks!

Re: Music on Hold volume in 5.1 / 6.0

The parameter that I was refering to is certainly located in CCM 5.x, make sure that you open the advanced settings in the media streaming service parameter.

Regards

Allan.

Community Member

Re: Music on Hold volume in 5.1 / 6.0

I am hoping that this is an appropriate place to ask this question.

My customer has followed the document to adjust the MoH default volume for CUCM 6.1. The user has then re-uploaded the file to Pub and Sub. There is no noticeable change in volume. They've tried -2, 5 and even 10 but it sounds as if nothing has changed.

Is there anything else that needs to happen?

Thanks!

Brian

Community Member

Re: Music on Hold volume in 5.1 / 6.0

I am experiencing the same issue. Our CUCM cluster is 6.12. I've changed the default MOH level to -10 and then 10 without any difference in audio level. (...always deleting and uploading the wav file to each MOH server after changing the cluster parameter.) ? ..thks...

Community Member

Re: Music on Hold volume in 5.1 / 6.0

also experienced under CM5.1...

Community Member

Re: Music on Hold volume in 5.1 / 6.0

We corrected this issue by modifying(increased the DB level) the existing WAV file using 'cool edit pro'.

Community Member

Re: Music on Hold volume in 5.1 / 6.0

Sorry, I can't understand you clearly.

Did you mean you make it by increasing the DB level in CCM or in CoolEditPro?

Community Member

Re: Music on Hold volume in 5.1 / 6.0

It sounds like they increased the volume with a 3rd party program and then re-uploaded it. It's basically the only viable workaround until the issue is resolved with the CCM software.

I have opened a TAC case on this issue. Hopefully it will be resolved in a future release.

Community Member

Re: Music on Hold volume in 5.1 / 6.0

Guys - I have same requirement to adjust the MoH volume (lower down its volume from default -24db to -26db). I got it working in CCM4.1.3.

The general steps are:

Steps:

1. Login CCM srv

2. Service > Service Parameters -> CCM srv ip / Cisco MoH Audio Translator -> Advance ->

change 'Default MOH Volume Level' from '-24db' to '-26db'

3. Restart 'Cisco MoH Audio Translator' service (CCM control center -> service restart)

4. Put Cisco sample music 'SampleAudioSource.wav' wav file (you can search its location in CCM server) to MoH dop folder:

C:\Program Files\Cisco\MOH\DropMOHAudioSourceFilesHere

5. Wait for 1 minute

6. Go to CCM 'Music On Hold (MOH) Audio Source Configuration', you should see the below,

7. May need to restart 'Cisco Media Streaming application service' & 'MoH server'

Hope it can help with you in other CCM version.

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