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Attention: The Community will be in read-only mode on 12/14/2017 from 12:00 am pacific to 11:30 am.

During this time you will only be able to see content. Other interactions such as posting, replying to questions, or marking content as helpful will be disabled for few hours.

We apologize for the inconvenience while we perform important updates to the Community.

New Member

Music on Hold what are you using

I was wondering how many people are using the default wav files for Music on Hold or are you using a custom wav? If so, is it music or is it announcements

5 REPLIES

Re: Music on Hold what are you using

We are using a custom wav? The default can get old fast. Alot of our people thought it was inappropriate for a school district. Our is an annoucement

HTH

Bronze

Re: Music on Hold what are you using

i have put in the customer's own ads as the MOH. normally use 3-4 ads and combine them into one WAV and put that in. it gets kind of boring fas as well, especially in a contact centre environment.

Re: Music on Hold what are you using

You should be careful about using unlicensed broadcasting of media in your music on hold. Try to get royalty free music (good luck with finding that)..most people use a combination of music and advertisements. Companies like muzac (http://music.muzak.com/) help get nice wave files for you at a small fee.

HTH

Sankar

PS: please remember to rate posts!

New Member

Re: Music on Hold what are you using

Thanks for the replies. I have passed the information along. Now, I wait.

New Member

Re: Music on Hold what are you using

Check out www.musicbakery.com for royalty free music. They have a pretty decent selection, and the pricing is reasonable.

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