Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Music on Hold

I am running CCM 4.0.2(a)sr2b. I have two extension that have music on hold yet all the settings for music on hold in thier phone configuration in CCM is set to none. I have reset the phone, change the settings on music on hold and changed it back yet still the same. anyone seen this issue.

  • IP Telephony
3 REPLIES
Cisco Employee

Re: Music on Hold

ok, let get this straight

do those phones are not supposed to hear MOH when put on hold???

or when those phones put on hold the other party should not hear MOH???

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Music on Hold

when those phones are put on hold the other party should not hear MOH

Cisco Employee

Re: Music on Hold

?? still not making sense with your description:

when those phones are put on hold -> means you called and were put on hold

the other party should not hear MOH -> means someone called and you put on hold

MOH is defined at these levels

line

device

device pool

enterprise parameters

one of those must be set so the other end hears that X moh stream, the other end also needs to have a MOH server in the MRGL to hear it.

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
138
Views
0
Helpful
3
Replies
This widget could not be displayed.