Thank you yahsiel.
They don't have that option. They can dial / access voicemail properly and the 4-digit dialing between the Avaya and Cisco Systems is working properly. I assume the power cycle of the gateway may fix this then, since all other phone system functions are working properly?
Excuse my ignorance, but where would I find if we are using SIP or SCCP? Learning as we go.
Also, I don't believe I understand what you mean by dialing the MWI On & Off numbers - they can dial the 4-digit number to access there voicemail, but that is all we ever do.
Once again sorry, and your help is greatly appreciated. Thanks.
If you have a SIP Trunk to the CUC then it's a SIP Integration.
In CUCM if you go under "Advanced Feature>Voicemail>Message Waiting" you will find a MWI On & Off Directory number (If its a SCCP Integration).
It is SCCP.
In CUCM, if I go under "Users---Message Waiting Indicator", the Enabled column is checked for all users.
Kindly check the MWI configuration from CUC - go to telephony Integration - Port group - you will find MWI on & off check if you type the correct ext. as the MWI on & off which are configured on CUCM. Kindly check attached for screenshots from CUC & CUCM config.
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Kindly dial from any IP phone the mwi on ext then dial mwi off . if the phone led become red after dialing mwi on , then the disappear after dial mwi off , that means mwi on & off configured properly on you cucm , if not so we have to get a screenshot of cucm configuration for MWI on & off.
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Thank you so much.
Just returned from a 3 hour meeting regarding a VoIP rollout in another county. I will take a look at this later today or early next week and post results. Truly appreciate it.
Sorry for any confusion and thanks again however, as stated in my initial message, we have 3 buildings - 2 running Cisco VoIP and 1 running Digital Avaya - they are all on Unity voicemail and the Avaya system is connected to the VoIP system via a 2901 Gateway.
The Cisco Unity for the 2 buildings that have Cisco VoIP are SCCP and the Avaya System is connected to Cisco Unity via SIP - sorry.
I attached 2 word docs with print screens of the Port Group pages thant you asked me to review.
Any more help is greatly appreciated. Thanks.
There were about 15 users we knew of with this issue - I tested disabling their MWI, then saving, then re-enabling the MWI, and saving and this actually worked. I did it for the rest of the users and have heard back from half and all their MWI's are now working - thanks so much for all of your help, but a simple diable/enable seemed to fix it. Just curious as to what would cause this. As I said, they only thing I did was restart the servers almost 2 weeks ago.
Hope this thread may help someone else in the future. I guess just like restarting a computer fixes 99% of problems, a simple disable/enable fixed this one. Thanks again.