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Cisco Employee

MWI Light ON , entire cluster

Hi All,

We have stuck a road block here with our clients , where a 1000 users have there MWI light on there phones * with or without voice-mails.

Have done the basic troubleshooting of resynching the MWI ON /OFF from the Unity Connection GUI as well the VM Pilot has the CSS and Partitions configured correctly on the CUCM, but even then , there seems to an issue here, Would appreciate any guidance on this as it is pretty much a site down thing , need some guidance before moving to TAC.

ccm version 6.x

Whatever level you reach getting better never stops -- Sachin Tendulkar       

Whatever level you reach getting better never stops -- Sachin Tendulkar
2 REPLIES
Community Member

MWI Light ON , entire cluster

Please make sure voice mail ports (dn) has css allow to mwi numbers.

MWI nubmer has CSS allow to all users DN.

VIP Super Bronze

MWI Light ON , entire cluster

For a problem of thsi magnitude, I will suggest you open a P1 TAC case. Feel free to share your findings and resolution with us..

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