We have a subscriber on CME who's MWI won't go out. It stays lit without any messages. I've deleted the vm account and rebuilt. I've also reset the phone manually and physically after manual had no effect.
It's only one phone not responding out of 65 subscribers. It's not an across the board system issue.
Can this be turned off on only one phone? Can it be done from GUI, or will a command have to be processed on the router?
In CME, I believe you can run "show telephony-service ephone-dn" to see what the MWI On/Off DN's are. Output might look like this:
So, my example assumes your extensions are 4-digits (hence, the .... in the pattern). So, to turn the MWI On for extension 1234 - you go off hook on a phone and dial 99981234 and the light should turn on.
To turn it off, 99991234 and the light should go off.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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