I have a couple users having issues with their message waiting indicator lights. One users light is always lit every morning with no messages waiting. The other users light is lit at random times.
I have checked both users set up in communications manager and their unity connection set up. I have also reset their phones to factory settings but the problem remains. I have also removed and readded their voicemail boxes but this is still a problem.
We are running Communications Manager 6.0 and Unity Connection 4.0. I have yet to try updating firmware or replacing the phones themselves but was wondering if anyone has seen this problem or can provide any additional advice.
In CCM look up the MW-Off number (Feature>Voicemail>Message Waiting>Directory Number>Message Waiting Indicator Off )
This will be a Directory Number like perhaps 2600. Go to the phone, press the Line button, dial 2600 and the MWI Lamp/Icon and Message will turn off. You can also go in to Unity and do a refresh on the MWI's.
The problem could be that we don''t have a good connection with the domain controller and the sync of MWI it's not good , so could you please follow the next proceedure to forcedreconnect the unity with the domain controller.
Can you please open the Tools Depot > expand Administration Tools> double click on
DG/GC reconnect settings > Continue > click on Force Reconnect for both tabs
Domain Controllers and Global Catalog.
In Tools Depot go to > Switch Integration Tools > Double click on Telephone
Integration Manager > Expand the server > Properties and under MWI sychronization
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
You have reached the Cisco Logistics Support Center.. To Check Status of your RMA, visit Product Returns & Replacements (RMA).
Need help? Contact us by Phone or Email.
Phone: 1800 553 2447 Option 4