MWI on some newly installed phones without a Unity Connection account come "On".
We are running Unity Connection Ver 8.0.1.
UCCM Ver 7.15
Recently we noticed some but not all newly installed phones come up with the MWI "On" but, they DN was not assigned a Unity account.
I discovered with initial troubleshooting that the MWI DNs we typically dial to turn on & off the MWIs on the phones is not working, we get the recorded message "your call cannot be completed as dialed" from the system.
The MWI on/off feature is working normal for all phones with valid Unity Connection accounts.
MWI on some newly installed phones without a Unity Connection ac
I'm sorry, I did not have Cisco call manager traces. I don't know how to activate that, the affected phones were general purpose lobby/house phones this is the first time I've had time to address the issue.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
You have reached the Cisco Logistics Support Center.. To Check Status of your RMA, visit Product Returns & Replacements (RMA).
Need help? Contact us by Phone or Email.
Phone: 1800 553 2447 Option 4