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MWI problem for GDM in a CUE7


I've configured a GDM that works fine in my CUE7.

But my problem is that :

1 - the group member doesn't see the MWI : I've already read the CUE Design Guide, saing that I should use the second line of the phone.

But after trying, the MWI is still off. The GDM primary extension is configured as a DN in the CUCME.

2- The MWI is not ow if I call the MWI number. For example : the MWI = 1998.... and 1999...., then it cannot be called. The phone play busy call.

Is there any solution

Best regards,


Hall of Fame Super Red

Re: MWI problem for GDM in a CUE7

Hi Antra,

Can you please provide the GDM extension and the extension configured

on LIne 2

Also, check for this config on CME;

In Cisco Unified CME 4.0 and later versions, you can designate a  phone line other than the primary line to be associated with the MWI  lamp.

Step 1



Router> enable

Enables privileged EXEC mode.

Enter your  password if prompted.

Step 2

configure terminal


Router#  configure terminal

Enters global configuration mode.

Step 3

ephone phone-tag


Router(config)# ephone 36

Enters  ephone configuration mode.

phone-tag Unique sequence number that identifies  this ephone during configuration tasks.

Step 4

mwi-line  line-number


Router(config-ephone)# mwi-line 3

Selects a phone line  to receive MWI treatment; when a message is waiting for the selected  line, the message waiting indicator is activated.

line-number  Ephone line number. Range is 1 to 34. Default is 1.

Step 5



Router(config-ephone)# end

Returns to privileged EXEC mode

Hope this  helps!


Community Member

Re: MWI problem for GDM in a CUE7


After some troubleshooting, the MWI works fine for each user, but not for the GDM.

Should I configure the GDM number as Line?

I ask this because the GDM Line is a Hunt Pilot.

So if I'll configure a line for this hunt Pilot then my second line will ring.

ephone-hunt 1 sequential
pilot 6305
list 1000, 1001, 1002, 1003, 1004, 1005, 1006, 1007
final 6329                                                                    !!!!!! VOICEMAIL PILOT
timeout 10, 10, 10, 10, 10, 10, 10, 10
description HelpDesk

dial-peer voice 100 voip
corlist incoming cssemployee
description To VMail
destination-pattern 6329
session protocol sipv2
session target ipv4:CUE_IPAddr
dtmf-relay sip-notify rtp-nte
codec g711ulaw
no vad

Community Member

Re: MWI problem for GDM in a CUE7

my 2 cents to point 2: if you can't call the mwi on and off numbers the phone or the line  doesn't have the permission to do this. set the mwi numbers in a partition who is reachable for the phones or lines.

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