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New Member

my phones unable to call each other internally.what 's missing in my configuration? please help me


hi everyone!



I did not really know in TOIP . Can someone look at my configuration attached and tell me what 's missing?

For now , I'm just at the stage where my phones must call each other internally.

That is to say, the user who has the number 100 , should be able to call the one with the number 101 .

My phones are recorded correctly, there has intonnation , but they do not casually refer to them internally
please what is wrong with my setup ?

CME: cisco 3925

ip phone types: 7841 and 9971


here is the status of the message that appears on the IP phone: File Not Found: Ringlist-wb.xml


New Member

Do  you mean the phones are

Do  you mean the phones are registered but they are not able to call each other?

Send us the output of the following:

Show voice register all

show voice register dial-peers


New Member

Aseanan, thank you for you

Aseanan, thank you for you help in advance.


In attached file the Show voice output:


Kind regards

Cisco Employee

Along with the outputs below

Along with the outputs below can you also send the following debugs?

debug ccsip message

debug voip ccapi inout


Before you enable the debugs, please do the following

service timestamps debug datetime msec

service sequence

no logging console

no logging rate

logging buffered 1000000


Then enable the debugs and try to do the call.

New Member

Hi, Sreekanth,

Hi, Sreekanth,


Thank you for your Help, 

Nothing happens when I order these tapes and when I initiate a call.


i've somes errors messages on my 9971:

Error Updating Local

File Not Found: United_States/g4-tones.xml

Upgrade Reject: HW comptat faillure. Must use 9.3(2) or later release on this phone

VPN Error: VPN is not Configured.

No trust List installed

Updating Trust List

CUCM closed TCP connection


Is this that prevents calls ? I can not find the firmware 



Kind regards

New Member

The output you sent indicates

The output you sent indicates that the phones are registered fine.

Can you check the firmware currently running on the phone? Is it 9-3-2?

Press the Applications button >>> select Phone Information >>>> Active Load

Also, do the following:

1. Enable the following debugs:

debug ccsip messages

debug voice ccapi inout

2. Run the following commands:

Conf t

no logging console

logging buffered 1000000

logging monitor


term monitor

3. Make a call from an IP Phone and check if debug appears. Alternatively you may try sh log to check if any debugs were collected.

voice register global

voice register global
 no dialplan-pattern 1 0... extension-length 3
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