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Native Queue - How to display Calls on Queue

Hi everyone,

I recently upgraded from 8.5 to CUCM 9.1. I already migrated a Hunt Pilot to Native Call Queueing but I have a question, how can I display a Queues Status on the phone?

Attached a picture took from Cisco. Is this a real thing or just was took from UCCX?

Regards

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LinkedIn Profile: do.linkedin.com/in/leosalcie       

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Please remember to rate useful posts clicking on the stars below.
LinkedIn Profile: do.linkedin.com/in/leosalcie
1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Native Queue - How to display Calls on Queue

Hey Leo,

Did you try a PLK (programmable line key)?

Queue Status PLK

Queue status PLK is only supported with the following LCD display phones for both SCCP and SIP protocols:

  • 6921
  • 6941
  • 6945
  • 6961
  • 7911 G
  • 7931 G
  • 7942 G
  • 7945 G
  • 7962 G
  • 7965 G
  • 7975 G
  • 8961
  • 8945
  • 8941
  • 9951
  • 9971

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/9_1_1/ccmfeat/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91_chapter_01000.html

Cheers!

Rob

"Why do the best things always disappear " 

- The Band

3 REPLIES
Hall of Fame Super Red

Native Queue - How to display Calls on Queue

Hey Leo,

Did you try a PLK (programmable line key)?

Queue Status PLK

Queue status PLK is only supported with the following LCD display phones for both SCCP and SIP protocols:

  • 6921
  • 6941
  • 6945
  • 6961
  • 7911 G
  • 7931 G
  • 7942 G
  • 7945 G
  • 7962 G
  • 7965 G
  • 7975 G
  • 8961
  • 8945
  • 8941
  • 9951
  • 9971

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/9_1_1/ccmfeat/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91_chapter_01000.html

Cheers!

Rob

"Why do the best things always disappear " 

- The Band

Native Queue - How to display Calls on Queue

Hi Rob,

You're absolutly right! I was looking for a Softkey option not a Line Key.

Thanks for the help as always!

Best Regard

Please remember to rate useful posts clicking on the stars below.
Favor calificar todos las respuestas útiles dando click en las estrellas de mas abajo.
___________________________________________
LinkedIn Profile: do.linkedin.com/in/leosalcie

__________________________________________________
Please remember to rate useful posts clicking on the stars below.
LinkedIn Profile: do.linkedin.com/in/leosalcie
Hall of Fame Super Red

Native Queue - How to display Calls on Queue

Hi Leo,

Good stuff my friend I would have looked at Softkeys

as my first thought as well.

Cheers!

Rob

"Why do the best things always disappear " 

- The Band

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