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Need fake extension solution to name a line group

When calling a hunt pilot, an internal caller will see the name of the first member of the line group that the call is currently ringing, even if the line group is set to broadcast ring to all members. Of course, this leads to confusion as the caller thinks the hunt group is forwarded to a single user.

In order to put a name on the group, I have to make a extension (I use * plus the hunt pilot DN) and set the alerting name to "xxxxx group". Unfortunately, this requires a physical key on a phone (CTI rt points, deleted DNs, and unregistered phones won't work, as they don't "ring" and report their alerting DNs back), and this site has about 30 hunt groups, so I'd be looking at a 7960 and 2 7914s.

Does anyone have any ideas on building a fake extension that doesn't use any hardware, but acts like it is ringing (reports back its alerting name when called, etc)?

3 REPLIES
Hall of Fame Super Silver

Re: Need fake extension solution to name a line group

How about using dummy CTI Port?

Chris

New Member

Re: Need fake extension solution to name a line group

Unfortunately, CTI Ports aren't allowed in line groups.

Re: Need fake extension solution to name a line group

Can you send the call through a translation pattern and set the Connected line presentation to restricted. This may mask the caller where he is connected to totally, but at least a better option.

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