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New Member

Need Help For a Fresher

Hello ,

      I am fresher in IP Telephony. I just completed my CCVP certification.

I got an interview coming, can you guys help out with usefull materials and

some qustions in the field of IP Telephony.

2 ACCEPTED SOLUTIONS

Accepted Solutions
Cisco Employee

Re: Need Help For a Fresher

Hi!

If you have an IT job interview, most likely they will ask about general protocols and traditional vs. IP telephony stuff. Something like analog (FXO, FXS, E&M) and digital connections (T1 CAS, T1 PRI, E1], etc)  It will depend on the products they use. If they use Cisco, probably you should focus on the solutions we have for either small, medium or large business (CME, CUCMBE, CUCM), voicemail, applications such as UCCX, CUPS, etc.

I believe the CVoice material (the one you studied for your CCVP) will be good material. Also, I will recommend the SRND for CUCM and Design Guide for Unity.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/7x/uc7_0.html

www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/design/guide/5xcudgx.html

HTH and good luck!

Teresa.

Regards, Tere. If you find this post helpful, please rate! :)
Cisco Employee

Re: Need Help For a Fresher

Hi!

I will recommend you the following book fot IP Telephony: Troubleshooting Cisco IP Telephony by Paul Giralt, you can find it on Cisco Press.

For Unity, the Design and Administration guides will give you an overview of how Unity works, best practices and how to configure it.Please refer to the Documentation Repository at:

--> Documentation Guide for Cisco Unity Connection Release 7.X

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/roadmap/7xcucdg.html

For UCCX you can review theSRND:

--> Solution Reference Network Design for Cisco Unified CCX and Cisco Unified IP IVR, Release 7.0

www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/design/guide/uccx70srnd.pdf

For CUPS, refer to:

--> Cisco Unified Presence, Release 7.x

http://docwiki.cisco.com/wiki/Cisco_Unified_Presence%2C_Release_7.x

If you want a general overview take a look to the data sheets for each product. They are available on www.cisco.com

HTH!

Regards,

Teresa.

Regards, Tere. If you find this post helpful, please rate! :)
6 REPLIES
Cisco Employee

Re: Need Help For a Fresher

Hi!

If you have an IT job interview, most likely they will ask about general protocols and traditional vs. IP telephony stuff. Something like analog (FXO, FXS, E&M) and digital connections (T1 CAS, T1 PRI, E1], etc)  It will depend on the products they use. If they use Cisco, probably you should focus on the solutions we have for either small, medium or large business (CME, CUCMBE, CUCM), voicemail, applications such as UCCX, CUPS, etc.

I believe the CVoice material (the one you studied for your CCVP) will be good material. Also, I will recommend the SRND for CUCM and Design Guide for Unity.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/7x/uc7_0.html

www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/design/guide/5xcudgx.html

HTH and good luck!

Teresa.

Regards, Tere. If you find this post helpful, please rate! :)
New Member

Re: Need Help For a Fresher

Dear Teresa,

             Thank you very much for your replay and help. I got interview in IP Telephony, they need a IP Telephony specialist.

There is only introduction of Unity and CUPS and there is little about UCCX in CCVP. Can you please direct me to some resources

for those too.

Best Regards,

Ullas.

Cisco Employee

Re: Need Help For a Fresher

Hi!

I will recommend you the following book fot IP Telephony: Troubleshooting Cisco IP Telephony by Paul Giralt, you can find it on Cisco Press.

For Unity, the Design and Administration guides will give you an overview of how Unity works, best practices and how to configure it.Please refer to the Documentation Repository at:

--> Documentation Guide for Cisco Unity Connection Release 7.X

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/roadmap/7xcucdg.html

For UCCX you can review theSRND:

--> Solution Reference Network Design for Cisco Unified CCX and Cisco Unified IP IVR, Release 7.0

www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/design/guide/uccx70srnd.pdf

For CUPS, refer to:

--> Cisco Unified Presence, Release 7.x

http://docwiki.cisco.com/wiki/Cisco_Unified_Presence%2C_Release_7.x

If you want a general overview take a look to the data sheets for each product. They are available on www.cisco.com

HTH!

Regards,

Teresa.

Regards, Tere. If you find this post helpful, please rate! :)
New Member

Re: Need Help For a Fresher

    Thank you very much for your resourceful help. Hope 'll get chance help you back.

Wish me luck for the interview.

Best Regards,

Ullas.

New Member

Re: Need Help For a Fresher

Also give a quick reveiw on the troubleshooting guide of call manager

That can be helpful is troubleshooting related questions that are most likely asked in interview

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/trouble/7_1_2/trblIX.html

HTH

Vivek

New Member

Re: Need Help For a Fresher

Dear Vivek,

            I am very much greatful for your kind support. It is most welcome if you have

more to share helpful resources like this, it will be helpfull for guys like me.

best regards,

Ullas

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