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Need help on Forward No Answer External?

Hi.

i would like to set Forward No Answer External  - No Answer Ring Duration for calls already being forwarded. To further explain, we have three numbers:

Number1 - External caller    

Number2 - MainOffice         

Number3 - EndUser (Forward No Answer External and Internal set to Number2)

Scenario

Number2 receives a call from Number1, and redirects the call to Number3. The no answer internal set on Number3 kicks in effect and after set time period and redirects the call back to Number2. So far so good.

Problem

The problem is that internal calls also use the same setting, so after no answer internal time period is reached when making internal calls they are also redirected to main office.

Question

Is there a way to differenciate these calls, so that external calls forwarded from Number2 to Number3 would respond to Forward No Answer External setting?

Needless to say that calls being made from external numbers to end users follow the Forward No Answer External setting correctly.

Best regards,

Mihael

1 REPLY
Bronze

Need help on Forward No Answer External?

I’m not totally clear as to the exact call flow!

However could you not use a hunt pilot to pass the calls to a specific list of extensions? rather than passing it from DN -> DN -> DN etc?

You could have one hunt for internal and one for external set on your 'MainOffice' number?

Matty

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