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Need help on Unity call flow.

Dear Friends. I want to know the call flow in the unity server. I want to know call flow for direct call and forwarded call.

Regards

Esa

4 REPLIES
Cisco Employee

Re: Need help on Unity call flow.

direct is when you call the pilot, FW when following a call forward option.

not sure if that's what you're looking for, if not, please elaborate

you can use the call viewer to see this

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Need help on Unity call flow.

Hi. Thank u for ur reply. I want to what happening when direct or forwarded call comes to unity.

thanks

esa

Cisco Employee

Re: Need help on Unity call flow.

ok, the use the port status monitor if you want to see what happens to a call

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Need help on Unity call flow.

I believe Unity use Direct Call Routing Rule when you push the message button on your phone (when checking voicemails) and if Voicemail account exist in Unity, it iwll take u to ur mailbox, prompt for a password.

In Forwarding rule, you get the greeting of that particular user. Used when someone try to leave u a voice message.....

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