Hi Karthik,
To repeat the greeting
Greetings > After greeting > Reprompt the user after this many seconds of silence > Number of times to Repeat
After Greeting Indicate the action that Cisco Unity performs after the greeting plays:
• Take Message—Cisco Unity records a message from the caller. Click the Take Message link to
view the Messages page.
• Say Good-Bye—Cisco Unity plays a brief goodbye, and the call is disconnected. Click the Say
Good-Bye link to view the Goodbye call handler.
• Send Caller To—Cisco Unity sends the call to the destination that you select:
– Broadcast Message Administrator—Sends the call to a conversation for sending broadcast
messages.
– Caller System Transfer—Sends the call to a conversation that allows callers to transfer to
a number that they specify. For example, callers may want to dial a lobby or conference
room phone that is not associated with a Cisco Unity subscriber. Cisco Unity performs the
transfer only when the CS_Default_System_Transfer restriction table permits it.
– Call Handler—Sends the call to the call handler that you select.
– Directory Handler—Sends the call to directory assistance.
– Greetings Administrator—Sends the call to a conversation for changing call handler
greetings over the phone.
– Hang Up—Disconnects the call. Use carefully; unexpected hang-ups can appear rude to
callers.
– Hotel Checked Out—When the Cisco Unity Hospitality and Property Management
Integration has been installed, this option sends the call to a conversation that allows hotel
guests to access archived messages after they have checked out.
– Interview Handler—Sends the call to the interview handler that you select.
– Sign-In—Sends the call to the subscriber logon conversation, which prompts subscribers
to enter their ID and their password.
– Subscriber—Sends the call to the subscriber that you select.
– Subscriber System Transfer—Sends the call to a conversation that allows subscribers to
transfer to a number that they specify. Subscribers are prompted to log on and then can
enter numbers that are not associated with Cisco Unity subscribers—such as lobby and
conference room phones, and even phone numbers outside the organization. Cisco Unity
performs the transfer only when the subscriber restriction table permits it.
Default: Send Caller to Hang Up.
Reprompt the User
After this Many Seconds of Silence
Check this check box and enter a value in the field on the right to indicate the number of seconds
of silence to allow. When Cisco Unity receives no input from a caller within this number of seconds,
Cisco Unity prompts the caller again.
Default: Two seconds; check box is unchecked.
Number of Times to Reprompt
Indicate the number of times to reprompt a caller. After the number of times indicated here,
Cisco Unity performs the after-greeting action.
Default: One time.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/405/administration/guide/ex/sag_0200.pdf
Cheers!
Rob
