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need help on unity

hi all,

i am new to cisco field, i have configured a call handler which transfers to subscribers phone and also playing message like welcome...... but the issue is after playing that greeting it is redirecting to voice mail box , can we prevent that ??? i need to replay the greeting again is it possible ?

i am using unity 5

please help me on this friends

Regards,

common man

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

need help on unity

Hi Karthik,

To repeat the greeting

Greetings > After greeting > Reprompt the user after this many seconds of silence > Number of times to Repeat

After Greeting Indicate the action that Cisco Unity performs after the greeting plays:

• Take Message—Cisco Unity records a message from the caller. Click the Take Message link to

view the Messages page.

• Say Good-Bye—Cisco Unity plays a brief goodbye, and the call is disconnected. Click the Say

Good-Bye link to view the Goodbye call handler.

• Send Caller To—Cisco Unity sends the call to the destination that you select:

– Broadcast Message Administrator—Sends the call to a conversation for sending broadcast

messages.

– Caller System Transfer—Sends the call to a conversation that allows callers to transfer to

a number that they specify. For example, callers may want to dial a lobby or conference

room phone that is not associated with a Cisco Unity subscriber. Cisco Unity performs the

transfer only when the CS_Default_System_Transfer restriction table permits it.

– Call Handler—Sends the call to the call handler that you select.

– Directory Handler—Sends the call to directory assistance.

– Greetings Administrator—Sends the call to a conversation for changing call handler

greetings over the phone.

– Hang Up—Disconnects the call. Use carefully; unexpected hang-ups can appear rude to

callers.

– Hotel Checked Out—When the Cisco Unity Hospitality and Property Management

Integration has been installed, this option sends the call to a conversation that allows hotel

guests to access archived messages after they have checked out.

– Interview Handler—Sends the call to the interview handler that you select.

– Sign-In—Sends the call to the subscriber logon conversation, which prompts subscribers

to enter their ID and their password.

– Subscriber—Sends the call to the subscriber that you select.

– Subscriber System Transfer—Sends the call to a conversation that allows subscribers to

transfer to a number that they specify. Subscribers are prompted to log on and then can

enter numbers that are not associated with Cisco Unity subscribers—such as lobby and

conference room phones, and even phone numbers outside the organization. Cisco Unity

performs the transfer only when the subscriber restriction table permits it.

Default: Send Caller to Hang Up.

Reprompt the User

After this Many Seconds of Silence

Check this check box and enter a value in the field on the right to indicate the number of seconds

of silence to allow. When Cisco Unity receives no input from a caller within this number of seconds,

Cisco Unity prompts the caller again.

Default: Two seconds; check box is unchecked.

Number of Times to Reprompt

Indicate the number of times to reprompt a caller. After the number of times indicated here,

Cisco Unity performs the after-greeting action.

Default: One time.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/405/administration/guide/ex/sag_0200.pdf

Cheers!

Rob

1 REPLY
Hall of Fame Super Red

need help on unity

Hi Karthik,

To repeat the greeting

Greetings > After greeting > Reprompt the user after this many seconds of silence > Number of times to Repeat

After Greeting Indicate the action that Cisco Unity performs after the greeting plays:

• Take Message—Cisco Unity records a message from the caller. Click the Take Message link to

view the Messages page.

• Say Good-Bye—Cisco Unity plays a brief goodbye, and the call is disconnected. Click the Say

Good-Bye link to view the Goodbye call handler.

• Send Caller To—Cisco Unity sends the call to the destination that you select:

– Broadcast Message Administrator—Sends the call to a conversation for sending broadcast

messages.

– Caller System Transfer—Sends the call to a conversation that allows callers to transfer to

a number that they specify. For example, callers may want to dial a lobby or conference

room phone that is not associated with a Cisco Unity subscriber. Cisco Unity performs the

transfer only when the CS_Default_System_Transfer restriction table permits it.

– Call Handler—Sends the call to the call handler that you select.

– Directory Handler—Sends the call to directory assistance.

– Greetings Administrator—Sends the call to a conversation for changing call handler

greetings over the phone.

– Hang Up—Disconnects the call. Use carefully; unexpected hang-ups can appear rude to

callers.

– Hotel Checked Out—When the Cisco Unity Hospitality and Property Management

Integration has been installed, this option sends the call to a conversation that allows hotel

guests to access archived messages after they have checked out.

– Interview Handler—Sends the call to the interview handler that you select.

– Sign-In—Sends the call to the subscriber logon conversation, which prompts subscribers

to enter their ID and their password.

– Subscriber—Sends the call to the subscriber that you select.

– Subscriber System Transfer—Sends the call to a conversation that allows subscribers to

transfer to a number that they specify. Subscribers are prompted to log on and then can

enter numbers that are not associated with Cisco Unity subscribers—such as lobby and

conference room phones, and even phone numbers outside the organization. Cisco Unity

performs the transfer only when the subscriber restriction table permits it.

Default: Send Caller to Hang Up.

Reprompt the User

After this Many Seconds of Silence

Check this check box and enter a value in the field on the right to indicate the number of seconds

of silence to allow. When Cisco Unity receives no input from a caller within this number of seconds,

Cisco Unity prompts the caller again.

Default: Two seconds; check box is unchecked.

Number of Times to Reprompt

Indicate the number of times to reprompt a caller. After the number of times indicated here,

Cisco Unity performs the after-greeting action.

Default: One time.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/405/administration/guide/ex/sag_0200.pdf

Cheers!

Rob

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