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Community Member

Need help on voice mail

Hi. I want to know how we can check whether voice mail which left to a subscriber is reached to right person.

Regards

Gem

4 REPLIES
Bronze

Re: Need help on voice mail

Do you have a littl e more details such as what voicemail system you have

thanks

paul

Community Member

Re: Need help on voice mail

hi paul. I have ccm with cisco unity voice mail 4.x.

gem

Bronze

Re: Need help on voice mail

Gem,

Couple of things first is your mailstore on the same box as Unity or are you using the company mail store

With either you can run the Macro traces for the mailstore delivery, withing this traces you should be able to see what email address the mail is being delivered to

The other way is you can look at the folder UnityMTA folder X:\\CommServer\UnityMTA (where X is the drive letter that Unity was installed on) this is not ususually the C drive.

Looking in the UnityMTA you will be able to see any messages that have not been delivered. Unity will store these messages until it gets a valid email delivery address

Also check your alias name ties correctly with address against that with AD.

But if the message is being delivered correctly then the Macro Traces are the next step, you can then view the traces in a text editor or using the trace viewer tool

Thanks

paul

Community Member

Re: Need help on voice mail

Thank you Paul. it is useful.

reards

esa

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