Need Help with "AnsweredWithinServiceLevel" Fields
I make some call's statistic for my CallCenter. I need , from the table Termination_Call_Detail, determine the number of calls in Service level and In no SL. The Fields "AnsweredWithinServiceLevel" seems to be nice but he always set "N" but i know that the calls i see are in sl.
How can i use this fields (what do i configure for to use it in order determine Calls In SL ? )
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
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