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Community Member

Need help with Sip Capture

Hello,

I am not familiar with Sip and need help deciphering why one of my sip phones is registering and the other is not. The softphones are different, one of them is a sip softphone from Express Talk, and the other is a program called WinCati that is used for Surveys. The Express Talk softphone can register with Call Manager no problem, WinCati does not register.

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Accepted Solutions
VIP Super Bronze

Need help with Sip Capture

Yes the phone has a line now : DN=5256, but there is no username and password. You need to configure a username and passwordd on the phone for it to authenticate. Once thats done it will then register. The phone that is working has a username "zz-103-135-7"

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"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
5 REPLIES
VIP Super Bronze

Need help with Sip Capture

Wincati phone does not have a line configured. From the trace. It showed no Line configured

Please rate all useful posts

"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
Community Member

Need help with Sip Capture

Can you tell me where you see this on the trace? What packet number, what section in the packet shows you this information?

Community Member

Need help with Sip Capture

I have added another capture file called wincati 2. I am pretty sure this one is passing the line configured information but is not getting register with call manager. Do you know why call manager is not accepting this sip phone?

VIP Super Bronze

Need help with Sip Capture

Yes the phone has a line now : DN=5256, but there is no username and password. You need to configure a username and passwordd on the phone for it to authenticate. Once thats done it will then register. The phone that is working has a username "zz-103-135-7"

Please rate all useful posts

"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
Community Member

Need help with Sip Capture

Thank you!

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