I'm new to using UCCX, and got thrown into creating a call tree on UCCX Editor. Now, the office that I am making this call tree for is open M-F 7:00AM to 4:30PM. EXCEPT for the first Wednesday of every month, at which time, their hours are 7:00AM to 12:00PM. How do I go about creating that rule in the script? Any help is GREATLY appreciated! Thanks!
I'm openly new to CCX so I feel your pain. There are probably different approaches to this, but I'd approach it as I would holidays. Something like Anthony's method (https://supportforums.cisco.com/thread/2176576) or one of the many XML document approaches (google/forum search for uccx holiday xml). Just lookup the 12 first wednesdays for the year and update the holidays array parameter on the holiday script.
Don't be alarmed as it's really easy. Anthony provided a pretty much copy/paste for the whole thing.
So to be clear... You've probably got a 'day of week' step now to define your work week, with a 'time of day' step to define business hours. Under the monday branch of your 'day of week' step, call the holiday check subflow. If it returns true, it's a first wednesday, and you'll need a new 'time of day' step with your special business hours, then branch to your business/off hours call flows accordinly.
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