Need ot stop Incoming Calls

[Vijay Patil]

We are using a  X number from where agent calls to the customer ...this number X was visible on customers mobile number & they call back to agent...we can't use masking because its having limitation for recording (X number is recording line) ..Is there any way we can stop receiving Incoming Calls on Number X....

[Carlo Poggiarelli]

Hi

Sure just move X number to a partition not included on incoming CSS configured on VG or trunk.

Pay attention to maintain reachability from CCX/CCE and other internal stuffs.

HTH

Regards

Carlo