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Need route on CCME or CUE to send voicemail to email?

I am trying to enable voicemail notification to email. I set it up with my email server information but the CUE doesnt seem to reach it.

I can log into the CCME and ping the email server successfully which exists on the same 10.0.0.0 subnet. When I log into the CUE at ip 10.0.101.1 I cant ping anything in the 10.0.0.0 subnet except for my CCME. So I am guessing the CUE cant see the email server to send the message and needs a route statement? Do I need a route on the CCME or the CUE? If so what is the syntax?

Thanks,

-Kenny

2 ACCEPTED SOLUTIONS

Accepted Solutions
Super Bronze

Re: Need route on CCME or CUE to send voicemail to email?

Hi

Three steps:

1) The default gateway for CUE is configured on the service engine interface:

e.g.:

service-module ip address 10.0.101.1 255.255.255.0
       service-module ip default-gateway 10.0.101.2

In that example 10.0.101.2 would be the router's service-engine interface IP, or if it's configured with ip unnumbered, the IP of the interface it is unnumbered to.

2) Uf using IP unnumbered, the router then needs a host route back to the CUE module :

ip route 10.0.101.1 255.255.255.255 interface service-engine x/x      <-- obviously substitute your service engine interface name

3) Finally, if this router is not the default gateway for the clients in 10.0.0.0, the device that is the default gw will need a route for the 10.0.101.x subnet pointing back to the gateway (if not using ip unnumbered), or a route for the 10.0.101.1 host if using ip unnumbered.

If this doesn't help, post back your router config, and detail any other layer 3 devices present on this network.

Regards


Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Super Bronze

Re: Need route on CCME or CUE to send voicemail to email?

Hi

Yes - If you have a client on the 10.0.0.0/255.255.248.0 network, and you change the client's default gateway to 10.0.0.140 you should find you can ping the CUE. This just proves the config of the CUE and host router, you wouldn't want to make this change permanently.

If another device on the 10.0.0.0/255.255.248.0 network is the default gateway, then that device will require a route like this:

ip route 10.0.101.0 255.255.255.0 10.0.0.140

This should give you the ability to route to the CUE from the 10.0.0.0 subnet at least - obviously if you have other sites or further l3 devices that route will need to be propogated throughout your network (or at least far enough to reach your mail server)

Regards

Aaron

Please rate helpful posts and mark answered questions that you've got a satisfactory response from to help identify useful content in the forums...
https://supportforums.cisco.com/docs/DOC-6212

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
4 REPLIES
Super Bronze

Re: Need route on CCME or CUE to send voicemail to email?

Hi

Three steps:

1) The default gateway for CUE is configured on the service engine interface:

e.g.:

service-module ip address 10.0.101.1 255.255.255.0
       service-module ip default-gateway 10.0.101.2

In that example 10.0.101.2 would be the router's service-engine interface IP, or if it's configured with ip unnumbered, the IP of the interface it is unnumbered to.

2) Uf using IP unnumbered, the router then needs a host route back to the CUE module :

ip route 10.0.101.1 255.255.255.255 interface service-engine x/x      <-- obviously substitute your service engine interface name

3) Finally, if this router is not the default gateway for the clients in 10.0.0.0, the device that is the default gw will need a route for the 10.0.101.x subnet pointing back to the gateway (if not using ip unnumbered), or a route for the 10.0.101.1 host if using ip unnumbered.

If this doesn't help, post back your router config, and detail any other layer 3 devices present on this network.

Regards


Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Community Member

Re: Need route on CCME or CUE to send voicemail to email?

Hi Aaron, thanks for the quick reply. I am kind of understanding... I may need to add a route on the default gateway, right? I took an excerpt from my current running-config:


interface Loopback0
ip address 10.0.101.1 255.255.255.0

interface GigabitEthernet0/0
no ip address
duplex auto
speed auto

interface GigabitEthernet0/0.10
encapsulation dot1Q 10
ip address 10.0.0.140 255.255.248.0

interface GigabitEthernet0/0.101
encapsulation dot1Q 101
ip address 10.0.100.1 255.255.255.0

interface GigabitEthernet0/1
no ip address
duplex auto
speed auto


interface Integrated-Service-Engine1/0
ip unnumbered Loopback0
service-module ip address 10.0.101.2 255.255.255.0
service-module ip default-gateway 10.0.101.1
no keepalive


ip default-gateway 10.0.0.140
ip forward-protocol nd

ip route 10.0.101.2 255.255.255.255 Integrated-Service-Engine1/0

Super Bronze

Re: Need route on CCME or CUE to send voicemail to email?

Hi

Yes - If you have a client on the 10.0.0.0/255.255.248.0 network, and you change the client's default gateway to 10.0.0.140 you should find you can ping the CUE. This just proves the config of the CUE and host router, you wouldn't want to make this change permanently.

If another device on the 10.0.0.0/255.255.248.0 network is the default gateway, then that device will require a route like this:

ip route 10.0.101.0 255.255.255.0 10.0.0.140

This should give you the ability to route to the CUE from the 10.0.0.0 subnet at least - obviously if you have other sites or further l3 devices that route will need to be propogated throughout your network (or at least far enough to reach your mail server)

Regards

Aaron

Please rate helpful posts and mark answered questions that you've got a satisfactory response from to help identify useful content in the forums...
https://supportforums.cisco.com/docs/DOC-6212

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Community Member

Re: Need route on CCME or CUE to send voicemail to email?

Aaron,

Thank you thus far for your assistance. I did have one other related queston:

My network admin does not want to add any routes to our default gateway and would like me to find another solution. I did think about this so please let me know if it would work:

On the CUE I have an ethernet port currently unused. Is it possible for me to set a static IP for this port in the 10.0.0.0 network and then just patch from there back to my network equipment? Then I should be able to route to that network without any problems correct?

Thanks again!

-Kenny

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