03-04-2008 05:10 AM - edited 03-15-2019 09:12 AM
hello guys, I need to know the right patch for our CCM 5.X. I had been trying to perform the configuration backup for our Callmanager and everytime it failed. I found out that there is a bug. It seems that we need to update our version. The CCM details can be found below:
CCM Software:
Product version: 5.1.2.1000-11
Platform version: 2.0.0.1-1
Thanks
03-04-2008 05:40 AM
Hi Gary,
This appears to be the Bug you are hitting. The Fixed-In versions are below;
CSCsi80320 Bug Details
DRS MA Hangs with KeepAlive.run, network disconnect detected for host
Symptom:
During the Backup Process, the DRS Status page would hang and backup would never complete. In some
cases the DRF Master and Local Agent Services would not start and the following error will be noticed in
the LA traces : "Keep.Alive.run,Network Disconnect detected for host"
Conditions:
DRF has been impcated due to the JDK version upgrade. The older Alarms JNI will not work as expected
with the current version of JDK.
Workaround:
The workaround requires remote access to the server. Please contact TAC for the same.
This fix is available in 5.1(2b)/5.1.2.3000-2 and 5.1(3)/5.1.3.1000-12. Please upgrade to one of those
versions or later.
1st Found-In
5.1(2.1000.11)
Fixed-In
5.0(4.3109.1)
5.1(1.3123.1)
5.1(1.9131.63)
5.1(2.1102.1)
5.1(2.3000.1)
6.0(0.9901.249)
6.0(1.1000.14)
6.0(1.1000.37)
6.0(1.1101.2)
5.1(3.1000.12)
6.1(1.1000.11)
Related Bugs
DRS backup fails to transfer tar files to the sftp server
Symptom: DRS backup is failing to transfer files to the sftp server. Following errors are seen in the drfMA*****.log from activelog /platform/drf/trace/ ERROR [drfBackupTarStatusMonitor] - drfBackup.drfTarStatusMonitor:: SFTP list matching tar's resulted in nonZero return value: ERROR [drfBackupTarStatusMonitor] - drfBackup.drfTarStatusMonitor:: SFTP list std out : initial args in: Conditions: The problem is seen during a manual backup or a scheduled backup operation using Disaster Recovery System. Workaround: The workaround requires remote access to the server. Please contact TAC for the same. This issue is fixed with the resolution of CSCsi80320. This fix is available in 5.1(2b)/5.1.2.3000-2 and 5.1(3)/5.1.3.1000-12. Please upgrade to one of those versions or later.
Hope this helps!
Rob
03-08-2008 10:04 AM
Thanks Rob. Ill try to download the upgrade or patch as soon as possible.
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