I need to find out how to allow our IVR system to make outbound calls. Currently our IVR can receive calls through a SIP trunk, but it hasn't been setup to make any outbound calls yet. If I dial the route pattern for the IVR I'm taken straight to the IVR, but I don't know how to allow this to make external calls. We're using CUCM 9.1.2 with a 3rd party IVR system.
Would anybody know the steps I'd need for this, or if there is any documentation to make these kind of changes?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...