Here is my current setup. I have a shared number that is on 4 lines on the phones. Max number of calls is 6 and busy trigger is 1. Problem we are having is user related and want to see if there is a way to prevent it. When line 1 has a call on it, and then someone else presses the 'New Call' softkey, it currently creates the call on the same line. We would like to have the new call go to the second line, or another line that doesn't have an active call, but still keep the max calls at 6.
I think the easiest way to combat this is to always put the "Shared Lines" on Button other than Line 1 (best practice). Try to install a Private DN for users on Line 1 that will be used for this type of call without impacting the other setup.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...