So here I am wrapped up in one of those cases where I inherited a system with no training or support. And from what I can tell, our reseller says that Smartnet is no longer available for our version (Call Manager 3.2). And now I see that one of the servers (Subscriber) is logging a few thousands Error event each day. I guess that the good news is that the errors are all the same:
Error: kCtiIncompatibleProtocolVersion - Incompatible protocol version. Message Version: 20000 Minimum Version: 30000 Current Version: 30000 CallManager Version: UNKNOWN_PARAMNAME:QBEApplicationVersion: IPAddress: 10.100.165.25 App ID: Cisco CTIManager Cluster ID: CCM02-Cluster Node ID: 10.1.16.20 Process ID: 940 Process Name: CtiHandler Explanation: The JTAPI/TAPI version is not compatible with this version of CallManager, so received message has been rejected. Recommended Action: Verify correct version of components are being used; otherwise, contact TAC..
So of course my questions are, what is this and how do I fix it? And guidance is greatly appreciated. I should also share that this is a Windows 2000 Server and we have about 75 employees.
Do you have a call center ? This could be an error due to incompatibility of JTAPI which is a protocol used between a Cisco product called IPCC (used for Callcenter) and Cisco Callmanager. Usually this error may be fixed by downloading the JTAPI plugin from the Plugins section in Cisco Callmanager administration and installing it on the IPCC server. What is the device with IP address 10.100.165.25 ?
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...