Night Service Issue on CME

[GRANT3779]

I've configured the following on a CME.

night-service day Sun 07:30 07:29

night-service day Mon 16:30 07:29

night-service day Tue 16:30 07:29

night-service day Wed 16:30 07:29

night-service day Thu 16:30 07:29

night-service day Fri 16:30 07:29

night-service day Sat 07:30 07:29

ephone-dn  20

number 1234

name Night Test

call-forward night-service 8888

8888 is the VM number. All other extensions on this CME work fine and forward to VM upon NOAN / Busy etc.. depending on how I have configured them.

When I dial the above xtension 1234 (during the configured night hours) it just rings constantly and does not divert to 1234. Am I missing something?

Thanks

[Hermanus Janse van Vuuren]

Time of Day Routing

There is no start forward method to achieve ToD routing in CME similar to CUCM. However, there are different workarounds to achieve it. I liked doing it as per Cisco Support Forum Docs using Night-Service and summarized step-by-step below.

1. Define Night-Service time slots

telephony-service
night-service day Sun 08:00 07:59
night-service day Mon 17:00 07:59
night-service day Tue 17:00 07:59
night-service day Wed 17:00 07:59
night-service day Thu 17:00 07:59
night-service day Fri 17:00 07:59
night-service day Sat 08:00 07:59

2. Configure call-forward night-service command under the ephone-dn.

ephone-dn 19
number 8500
label Front Desk
name Front Desk
call-forward busy 9201
call-foward noan 9202 timeout 10
call-forward night-service 8501
night-service bell

- Assuming 8500 is the Front Desk number. As per the above configuration of ephone-dn during non night-service hours the call was forward to the 9201 and 9202 when busy or no answer.
- During night-service hours the call would be redirected to 8501 which could your Auto-Attendant number or it could be another destination. It could be pointing to a dial-peer which further points to your cell/home number. For example :-

dial-peer voice 20 pots
description == Security Room ==
destination-pattern 8501
port 1/1

- With the above configuration, the call will be sent to this dial-peer which is an Analog Phone in the security room.

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[GRANT3779]

Hi,

This is the document i followed. I've added night-service bell but still when I dial 1234 within the night hours, it just rings instead of going straight to 8888, which I assume it should do from my config?

[Manish Prasad]

Add this.

night-service bell

Thanks

Manish

[Hermanus Janse van Vuuren]

Do u have an AA or mailbox configured for this ext number?

Can u give us a debug voice dialpeer inout please when dialing this number

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[GRANT3779]

Hi There,

Yes there is a mailbox configured for this extension 1234. I amended the ephone-dn to test, with the following and it diverted to VM after timeout 5.

ephone-dn  20

number 1234

name Night Test

call-forward noan 8888 timeout 5

As soon as I amend the DN again with below, it doesn't divert (even though its now within the night hours). It just rings and rings.

ephone-dn  20

number 1234

name Night Test

call-forward night-service 8888

[Manish Prasad]

Can you Router and Phone date/time , is it synced ? Showing correct time?

Thanks

Manish

[GRANT3779]

curent time on the router is correct for the timezone - and falls within my night service hours (I think) from my understanding anyways.

20:33:57.630 TJM Wed Jan 15 2014

[Hermanus Janse van Vuuren]

Have you tried it like this as per Manish suggestion?

ephone-dn 20

number 1234

name Night Test

call-forward night-service 8888

night-service bell

[GRANT3779]

This is how it stands at the moment.

ephone-dn  20

number 1234

name Night Test

call-forward night-service 8888

night-service bell

I can't understand why it won't divert.

[Manish Prasad · Accepted solution]

Few guess if that works.

Enable night service code-

telephony-service

night-service code *99

Go to ephone and add "night-service bell"

Now press *99 from your phone to activate night service and check.

Is date/time on phone correct ?

Thanks

Manish

[GRANT3779]

That looks to have worked! I didn't read anywhere about that command to actually switch it on.

night-service code *45

Seems to have done the trick.

Thank You!

[Hermanus Janse van Vuuren]

try the following:

ephone-dn  20

number 1234 no-reg primary

name Night Test

call-forward night-service 8888

night-service bell

telephony-service

night-service code *1234

!

Message was edited by: Hermanus Janse van Vuuren